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Report a magazine delivery problem
Time Out Chicago Kids goes in the mail every Tuesday (except for the week after the year-end double issue). The U.S. Postal Service does a masterful job of getting our issues into your hands as quickly as possible. If you live in the Chicago metropolitan area and are not receiving your copies by the Saturday following the on-sale date, please contact us so that we can inform the U.S. Postal Service of the problem. We'll also need a copy of your mailing label so that we can file the necessary forms. Please send it, along with a note mentioning the day of the week your issue is arriving, to: Time Out Chicago Kids P.O. Box 433017, Palm Coast, FL 32143.

 
Report a missed issue
If you've missed an issue, please let us know by sending us an e-mail to timeoutchicagokids@emailcustomerservice.com . Be sure to include your mailing address and/or account number in the e-mail. We'll give you a credit for the missed issue and notify you if there is a problem with your account.

 
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Sometimes we make our list of customer names and addresses available to carefully screened organizations outside Time Out Chicago Kids whose products and activities might prove interesting to you. If you do not wish to receive such mailings, please let us know by writing to us at Time Out Chicago Kids Subscriptions, 247 S. State St. 17th fl, Chicago, IL 60604.

 
Contact us
If you can't find the answer to your subscription questions on this site, please send us an e-mail at timeoutchicagokids@emailcustomerservice.com .

Or, you can write to us at:
Time Out Chicago Kids
PO Box 433017
Palm Coast, FL 32143

You can also call us at 1-866-836-7868
Monday - Friday: 7:00 am - Midnight ET
Saturday and Sunday - 9:00 am - 6:00 pm ET