Adoptive Families | Customer Service

Adoptive Families Header:Subscriber Services
Subscriber Service Options
Select 2
To access your account, please enter your email address
and zip code/postal code.
Email Address:
Zip code/Postal code:

Even if your email address is not in our file, you can still access your account from this page. Simply enter your email and zip/postal code here, and you will be asked for additional information on the page which follows. International Subscribers (outside the US and Canada): If your email is on file, you can access your account with your email address but leave the postal code blank. If your email is not on our file, enter your account code from your mailing label in the box below to access your account.

Or enter your account code from your label.

Account code:
Mailing Label

Your 9 digit account code appears on your mailing label as shown above. Please include all digits, including zeros. Start after the 6th position, and enter the next 9 digits. In the example above, you would enter "123456789".

You'll be able to renew, change your address, make a payment, report missing issues, view your subscription information, and send other inquiries after locating your account.