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Frequently Asked Questions
QUESTION:
How can I renew my Now Playing Subscription online or change subscription information?
ANSWER:
Please click the "Manage Account" link in the navigation bar above, then follow the directions for renewing your subscription.

QUESTION:
When will my first issue arrive?
ANSWER:
As is true with all magazine subscriptions, new orders for Now Playing take some time to process. The first issue normally takes up to ten weeks to arrive (see explanation in # 6 below). If you need programming information before the arrival of your first issue of Now Playing, please visit http://www.tcm.com, and click on the "Schedule" link in the top navigation bar.
QUESTION:
What is my expiration date?
ANSWER:
Your last issue is indicated on the back cover of your guide. Just above and to the right of your address you'll see the letters "Exp," followed by the month and year of your last issue. To avoid missing an issue, we recommend you renew at least two months before your expiration date.
QUESTION:
How do I contact Turner Classic Movies?
ANSWER:
To send an email to Turner Classic Movies, please visit http://www.tcm.com, and click the "Contact Us" link at the bottom of the page.

To send postal mail to Turner Classic Movies, please use the following address:

Turner Classic Movies
Viewer Relations
1050 Techwood Drive NW
Atlanta, GA 30318


You can also call our 24-hour automated Viewer Line to hear updated Programming highlights and other useful Turner Classic Movies information at 404-885-5535.

Unfortunately, due to heavy volume of calls and letters, we may not be able to answer your correspondence personally.
QUESTION:
How do I find when a particular movie is airing on TCM?
ANSWER:
To see if your movie is playing on TCM, please reference your Now Playing guide, or use the white search bar located at the top of the home page: http://www.tcm.com
QUESTION:
How can I change my mailing address?
ANSWER:
To change your mailing address, please click on the "Manage Account" link in the navigation bar above, then follow the instructions.
QUESTION:
Why does it take up to 6-10 weeks to get my first issue?
ANSWER:
There are several steps involved. First, your order is processed. Each month, all new subscriber addresses are forwarded to the printer. Once the printer receives your address, they will send you the next issue that goes into production. Depending on when in a production cycle you place an order, it could be six weeks before the next issue is produced, and then it must be labeled and mailed. Also important to note is that issues mail a month in advance of programming. If you add this up, a typical scenario would be as follows: you place an order in mid January; your first issue is the April guide, which arrives in early March.
QUESTION:
If the offers says half price, why is the guide $13.99?
ANSWER:
$13.99 is the cost of a one year subscription. Individual back issues sell for $2.50 (plus postage and handling). Based on this, the 13.99 subscription cost actually represents 53% off the cover price.
QUESTION:
Is Now Playing available in Large Print?
ANSWER:
Unfortunately, we are not able to offer a Larger Print version of the Now Playing guide. However, in September 2013, TCM unveiled a redesigned Now Playing guide that features, an additional editorial article, increased font size, larger photographs and a redesigned At a Glance section with daytime themes. All changes were designed to improve the legibility and usability of the guide.
QUESTION:
Why is the movie listed in the guide not what actually played?
ANSWER:
To leave sufficient time for production and shipping, the guide must go the printerís approximately six to seven weeks before the programming listed in that issue. As a result, programming is not 100% accurate, for it cannot reflect changes made after production. For updated programming, you may visit http://www.tcm.com, and click on the "Schedule" link in the top navigation bar.
QUESTION:
Why doesn't TCM play some of my favorite movies?
ANSWER:
Turner Classic Movies does not have the rights to broadcast every movie title requested. Our archive is composed mostly of select WB, MGM and RKO titles, and we have only restricted rights agreements with other major studios. However, we always work to program the widest possible selection of classic films from all studios.
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